Frequently Asked Questions
Everything you need to know about our gourmet coffee and chocolates.
How do you ensure the freshness of your coffee?
We roast our coffee in small batches and pack it immediately in triple-ply bags with one-way freshness valves to lock in the aroma and flavor from our roastery to your cup.
What is the shelf life of your gourmet chocolates?
Our chocolates are best enjoyed within 12 months of production. We recommend storing them in a cool, dry place away from direct sunlight to maintain their premium texture and taste.
Do you offer international shipping?
Yes, we ship our gourmet products worldwide. Delivery times vary by destination, but most international orders arrive within 5-10 business days.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blends and delivery frequency through our 'Auto-Ship' program, ensuring you never run out of your favorite Costa Rican coffee while saving on every order.
What is your return policy for food products?
If you are not completely satisfied with your purchase, please contact us within 30 days. Due to the nature of our products, we handle returns and replacements on a case-by-case basis to ensure customer satisfaction.
Are your products sustainably sourced?
Yes, Café Britt is committed to environmental and social responsibility. We work directly with local farmers to ensure fair trade practices and support sustainable growing methods.